Privacy Policy
Last updated: 18/7/2025
Maia Sleep ("we", "our", or "us") is a service operated by Kiuvo LLC, a Florida limited liability company. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services.
By accessing or using Maia Sleep (via web, WhatsApp, or other platforms), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following categories of information:
a. Personal Information:
Parent's name and contact information (e.g., phone number, email)
Child’s name, age, date of birth
Language preference
b. Sleep & Behavior Information:
Sleep routines, patterns, and challenges
Feeding schedules and bedtime routines
Preferred parenting styles and goals
c. Technical Data:
Device/browser data
IP address, country, and time zone
Interaction logs within the platform or WhatsApp
d. Payment Information:
Payment processor data (e.g., Stripe)
Billing history
We do not store full credit card information.
2. How We Use Your Information
We use the data collected to:
Provide personalized sleep plans and support
Improve and train our AI assistant
Troubleshoot and improve our services
Send you relevant updates, reminders, or offers
Process payments and manage subscriptions
3. Sharing Your Data
We may share your data with:
Technology partners such as OpenAI (for AI responses), Meta (WhatsApp), and Stripe (billing)
Operational vendors for analytics, hosting, or customer support tools
Authorities or legal entities, only when required by law or to protect our rights
We never sell your personal data.
4. Data Retention
We retain personal data only as long as necessary to provide our services or comply with legal obligations. You may request data deletion by contacting us at [email protected].
5. Data Security
We implement reasonable security measures, including:
HTTPS encryption
Access controls
Secure API and cloud storage practices
However, no system is 100% secure. By using our services, you accept this risk.
6. Your Rights
Depending on your location, you may have the right to:
Access a copy of your data
Request correction or deletion
Object to or restrict certain processing
Withdraw consent (where applicable)
To exercise any of these rights, email us at [email protected].
7. Children’s Privacy
We do not knowingly collect data from anyone under 13. All user accounts must be created by adults over 18.
8. International Transfers
Our servers and service providers may be located in the U.S. or other countries. By using our service, you consent to the transfer of your data across borders, including to the United States.
9. Changes to This Policy
We may update this Privacy Policy. If changes are material, we will notify you via email or platform notice. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, contact:
Email: [email protected]
Mailing Address: Kiuvo LLC – 382 NE 191st St PMB 362508, Miami, FL 33179
